Join KECH! We are a growing small business looking for the best and the brightest. We love what we do and that passion shows through every day at KECH. Please review our open positions for career opportunities.
KECH is always looking for highly qualified, talented candidates for customer service positions. If you are interested in applying to KECH, please complete our Job Application process. As new positions open, we will set up interviews with candidates who have completed their application and meet the qualifications for the open positions.
Job Application Process for KECH
To be considered for a position with KECH, applicants must meet the following minimum requirements:
- Reside in one of the approved hiring locations (this may differ based on the job position you are applying for)
- Submit a complete online application
- Complete all required pre-hire assessments as part of the application process (if required by the position)
- Upload an up-to-date resume
- Provide proof of completion from a recognized online typing test (to be uploaded with the application)
- Have a stable internet connection verified via an internet speed test submission (to be uploaded with the application)
- Meet the job’s basic qualifications, as outlined in the job description
Steps for Applying for a Position with KECH
Step 1: Review Job Postings
Carefully review our open job postings (see list below), as some positions have state residency restrictions. Ensure you are applying for a position for which you meet all qualifications.
Step 2: Complete the KECH Job Application
Submit a KECH Job Application for the desired position.
Step 3: Take Assessments Tests (if required)
Depending on the position, you may be required to complete three assessment tests.
Step 4: Upload Required Documents
Submit the following three (3) documents as part of your application:
- Your Resume
- Results of an Internet speed test
- Results of a Typing test
If your application is incomplete (i.e., missing a resume, typing test, etc) after 48 hours from its submission date, it will be automatically archived, making it not eligible for consideration.
Open Job Positions
- Student Loan Customer Service Agent - El Paso, TX
Job Description/Requirements
Job description
Must have a passion for helping people!
KECH, Inc. is a HUBZone-certified, Woman Owned Small Business (WOSB) founded by leaders who bring knowledge and experience that span 45+ years of success in IT services, service desk, and contact center. KECH is committed to helping our clients achieve extraordinary customer service, one great interaction at a time. KECH is an equal-opportunity employer. Candidates must be able to attain a federal government clearance for the FSA. The start date will be either September 15, 2025 or September 29, 2025 depending on when clearance is attained. The clearance process will require applicant action during the 50 days before the position starts. Must be willing to work whatever shift that is assigned between the below hours of operation:
Monday: 8:00 AM - 9:15 PM MT
Tuesday: 8:00 AM - 6:15 PM MT
Wednesday: 9:00 AM - 6:15 PM MT
Thursday: 8:00 AM - 6:15 PM MT
Friday: 8:00 AM - 6:15 PM MT
Saturday: 8:00 AM - 12:15 PM MT
Responsibilities and Duties
- Provide superior customer service in a contact/call center environment through phone and other channels of correspondence.
- Handle questions and concerns with the highest degree of courtesy and professionalism.
- Communicate and provide accurate answers to resolve end-users' questions and concerns.
- Display empathy, have a passion for customer service excellence, and enjoy helping people.
- Use a tactful manner and ability to effectively deal with difficult situations.
- Maintain knowledge of systems/applications/products serviced by the contact center.
- Ability to follow strict work instructions and procedures.
- Adapt to continual changes to work instructions and procedures.
- Available for a flexible schedule during operation hours.
- Actively participate in training as required.
- Listen to performance feedback and integrate suggestions into your daily tasks.
- Demonstrate a strong attendance record and excellent work ethic.
Qualifications and Skills
- A minimum of 1 year of experience in call center setting
- Effective listening & comprehension skills
- Ability to closely follow instructions
- Outstanding verbal & written communication skills
- Analytical & resourceful problem-solving skills
- Proper telephone etiquette
- High level of accuracy & attention to detail
- Computer literacy, technical aptitude & familiarity with basic office software systems
- Ability to work independently & in a team setting
- Flexibility to work different shifts with the possibility of overtime, when needed
Equal Opportunity Employer/Veterans/Disabled
KECH is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. We are committed to creating an inclusive workplace where all employees feel welcome and respected.
Benefits
VACATION: 2 weeks paid vacation after 1 year of service, 3 weeks after 5 years, and 4 weeks after 15 years.
HOLIDAYS: A minimum of ten paid holidays per year: New Year's Day, Martin Luther King Jr.'s Birthday, Washington's Birthday, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans' Day, Thanksgiving Day, and Christmas Day.
Weekly day range:
- Monday to Friday
- Weekend availability
Job Type: Full-time
Pay: $19.93 per hour
Expected hours: 40 per week
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Ability to Relocate:
- Williamsburg, KY: Relocate before starting work (Required)
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Referral program
- Vision insurance
- Work from home
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Work Location: Remote, but must reside in Williamsburg, KY or surrounding area
State Restrictions
You must live in one of the following states to apply for this position: NM, TXApply for Position "Student Loan Customer Service Agent - El Paso, TX" - Student Loan Customer Service Agent - Williamsburg, KY
Job Description/Requirements
Job description
Must have a passion for helping people!
KECH, Inc. is a HUBZone-certified, Woman Owned Small Business (WOSB) founded by leaders who bring knowledge and experience that span 45+ years of success in IT services, service desk, and contact center. KECH is committed to helping our clients achieve extraordinary customer service, one great interaction at a time. KECH is an equal-opportunity employer. Candidates must be able to attain a federal government clearance for the FSA. The start date will be either September 15, 2025 or September 29, 2025 depending on when clearance is attained. The clearance process will require applicant action during the 50 days before the position starts. Must be willing to work whatever shift that is assigned between the below hours of operation:
Monday: 10:00 AM - 11:15 PM EST
Tuesday: 10:00 AM - 8:15 PM EST
Wednesday: 11:00 AM - 8:15 PM EST
Thursday: 10:00 AM - 8:15 PM EST
Friday: 10:00 AM - 8:15 PM EST
Saturday: 10:00 AM - 2:15 PM EST
Responsibilities and Duties
- Provide superior customer service in a contact/call center environment through phone and other channels of correspondence.
- Handle questions and concerns with the highest degree of courtesy and professionalism.
- Communicate and provide accurate answers to resolve end-users' questions and concerns.
- Display empathy, have a passion for customer service excellence, and enjoy helping people.
- Use a tactful manner and ability to effectively deal with difficult situations.
- Maintain knowledge of systems/applications/products serviced by the contact center.
- Ability to follow strict work instructions and procedures.
- Adapt to continual changes to work instructions and procedures.
- Available for a flexible schedule during operation hours.
- Actively participate in training as required.
- Listen to performance feedback and integrate suggestions into your daily tasks.
- Demonstrate a strong attendance record and excellent work ethic.
Qualifications and Skills
- A minimum of 1 year of experience in call center setting
- Effective listening & comprehension skills
- Ability to closely follow instructions
- Outstanding verbal & written communication skills
- Analytical & resourceful problem-solving skills
- Proper telephone etiquette
- High level of accuracy & attention to detail
- Computer literacy, technical aptitude & familiarity with basic office software systems
- Ability to work independently & in a team setting
- Flexibility to work different shifts with the possibility of overtime, when needed
Equal Opportunity Employer/Veterans/Disabled
KECH is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. We are committed to creating an inclusive workplace where all employees feel welcome and respected.
Benefits
VACATION: 2 weeks paid vacation after 1 year of service, 3 weeks after 5 years, and 4 weeks after 15 years.
HOLIDAYS: A minimum of ten paid holidays per year: New Year's Day, Martin Luther King Jr.'s Birthday, Washington's Birthday, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans' Day, Thanksgiving Day, and Christmas Day.
Weekly day range:
- Monday to Friday
- Weekend availability
Job Type: Full-time
Pay: $19.93 per hour
Expected hours: 40 per week
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Ability to Relocate:
- Williamsburg, KY: Relocate before starting work (Required)
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Referral program
- Vision insurance
- Work from home
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Work Location: Remote, but must reside in either El Paso, TX or Williamsburg, KY and surrounding area
State Restrictions
You must live in one of the following states to apply for this position: KY, TNApply for Position "Student Loan Customer Service Agent - Williamsburg, KY"
Resumes, Typing Test, Internet Speed Results
Use the button below to access the page where you can upload your resume, typing test results, and internet speed test results. Please note that you must complete a job application (refer to the Job Posting section above) before uploading these documents.
Equal Opportunity Employer/Veterans/Disabled
KECH is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. We are committed to creating an inclusive workplace where all employees feel welcome and respected.
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