KECH is a growing small business looking for the best and the brightest. We love what we do and that passion shows through every day at KECH. Please review our open job positions below for career opportunities.
KECH is always looking for highly qualified, talented candidates for customer service positions. If you are interested in applying to KECH, please complete our Job Application process. As new positions open, we will set up interviews with candidates who have completed their application and meet the qualifications for the open positions. Let us know if you have any career-related questions.
KECH Job Application Process
To be considered for a position with KECH, applicants must meet the following minimum requirements:
- LOCATION: Reside in one of the approved hiring locations (this can differ based on the job position you are applying for)
- JOB QUALIFICATION: Meet the job’s basic qualifications, as outlined in the job description
- APPLICATION: Submit an online Job Application
- ASSESSMENT TESTS: Complete all pre-hire Assessment Tests (if required by the position)
- INTERNET SPEED: Run an Internet Speed Test to verify you have a stable internet connection
- TYPING PROFICIENCY: Take an online typing test to verify your typing speed/accuracy
- RESUME: Upload an up-to-date resume
Steps for Applying for a Position with KECH
Step 1: Review Job Postings
Carefully review our open job postings (see list below), as some positions have state residency restrictions. Ensure you are applying for a position for which you meet all qualifications.
Step 2: Complete the KECH Job Application
Submit a KECH Job Application for the desired position. See Job Postings section below to start your application. Please use a DESKTOP PC to submit your application. The Internet Speed Test and Typing test must be done on a DESKTOP PC and not a mobile device.
Step 3: Take three Assessments Tests (if required)
Depending on the position, you may be required to complete three short assessment tests.
Step 4: Run an Internet Speed Test
You are required to test your internet connection (remote work may require a fast internet connection). Do not use a mobile device for this test.
Step 5: Take a Typing Proficiency Test
You are required to take an online Typng Test to check your typing speed and accuracy. Do not use a mobile device for this test.
Step 6: Upload Your Resume
You are required to upload an up-to-date resume (in PDF format).
If your application is incomplete (e.g., missing a resume, typing test, etc.) 48 hours after submission, it will be automatically archived and will no longer be eligible for consideration. You can check the completion status of your application at any time.
- OPTUM Customer Support Representative I
Job Description/Requirements
Must have a passion for helping people!
Applications submitted to this posting may be retained and considered for current or future vacancies as business needs evolve.
KECH, Inc. is a HUBZone-certified, Woman Owned Small Business (WOSB) founded by leaders who bring knowledge and experience that span 45+ years of success in IT services, service desk, and contact center. KECH is committed to helping our clients achieve extraordinary customer service, one great interaction at a time. KECH is an equal-opportunity employer. Must be willing to work whatever shift that is assigned between the below hours of operation: Monday - Saturday: 9:00 AM - 5:30 AM EST
Optum Agent, Personnel shall comply with Customer directives, polices, and standard OPTUM policies when applicable to the program(s) they support to ensure program systems and processes conform to the appropriate standards and requirements.
Must pass a background and credit check. Remote, responsible for ensuring High speed minimum of 30+Mbps download/1 Mbps upload speeds) Must be “hardwired” Internet only (no cellular, satellite, or Wi-Fi). Internet connection must be dedicated to the Optum program subcontractor personnel is supporting.
Customer Service Representative.Work Location: Remote, but must physically reside in Williamsburg, KY surrounding area or El Paso, TX
Required Qualifications:
• High School Diploma or GED 1 year of clearly defined customer service experience
• Intermediate keyboarding and computer skills including Microsoft Office
• Strong verbal and written communication skills
• Ability to positively influence working relationships with members, providers, and internal staff
• Exceptional professional etiquette and interpersonal skills
• Ability to maintain service mentality while adhering to company protocol
• Analytical ability and attention to detail
• Ability to multitask, work efficiently, and consistently meet performance standards in dynamic contact center environment
• Ability to convey and receive information and ideas through a variety of media, to individuals or groups in a manner that engages the audience.
• Ability to identify and understand issues, problems and opportunities and compare data from different sources to draw conclusions, determine course of action and provide effective solutions.
• Ability to manage time and effectively prioritize workload
• Ability to maintain effectiveness when experiencing frequent changes into workflow and adjusts effectively to work within new work structures, processes, cultures, and knowledge base.
• The ability to acquire and maintain the technical/professional expertise required to the job effectively and to create effective customer solutions.
• Ability to interact with others in a way that promotes confidence, support and conveys the
intentions of the organization.
Preferred Qualifications:
• Knowledge of relevant software, applications, and equipment – MedNet and web portal
proficiency
• National Career Readiness Certificate
• Prior military or call center experience
Required Duties and Deliverables:
• Make contacts to schedule a variety of specific medical and dental services in accordance with customer availability and contract guidelines. Respond to a variety of inquiries and resolves issues with regard to the appointment scheduling/fulfillment processing and service completion in a timely manner while maintaining sensitivity toward military culture.
• Conduct customer contacts related to Health Assessment processing, referral follow-up,
education, and resource inquiries.
• Identify potential behavioral health situations and follow contract specific protocol to assist callers.
• Maintain constant awareness of service level and queue status to meet contractual
requirementsSPECIAL SKILLS (Customer Service, WFM, QA, HR, etc):
Minimum of 1 year Customer Service experience. Candidates must possess excellent active listening skills, above-average spelling and grammar. As the position involves handling a high volume of calls with special scenarios, it is essential for candidates to be able to manage their emotions effectively to ensure it does not impact their daily performance and maintain professionalism both on and off the phone. Candidates must be able to effectively deescalate phone calls to ensure the customer receives efficient customer service.
Equal Opportunity Employer/Veterans/Disabled
KECH is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. We are committed to creating an inclusive workplace where all employees feel welcome and respected.
Job Type: Full-time
Start Date: November 15, 2026
Pay: $19.82 - $20.46 per hour
Expected hours: 40 per week
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Referral program
- Vision insurance
- Work from home
State Restrictions
You must live in one of the following states to apply for this position: KY, TN, TXApply for Position "OPTUM Customer Support Representative I" - Seasonal Dental/Vision CSR - El Paso, TX
Job Description/Requirements
Requirements: MUST be highly proficient in ENGLISH
- Must be able to read, write, and speak fluently in English
- Must reside within El Paso County
- Strong computer skills and data entry ability
Estimated Start Date: 11/27/2026
Thank you for your interest in the seasonal position. It is important to both you and KECH for you to understand what being a seasonal employee means. Below are 3 links. The first link is a short 1-1/2 minute video that we ask you to watch. The last segment of the video contains a QR code that includes a link to a form that we also ask you to complete. If you cannot access the QR code, the link to the form 1 is also included below. The Form Link 2 survey relates to your ability to fluently take calls in Spanish and English. Please copy each link and paste into your internet browser.
Video Link: BENEFEDS OS Realistic Job Preview (Agent).mp4
Video Link: Navigating Seasonal and Temporary Work at KECH
Form Link 1: 2026 Open Season Applicant Questionnaire
Form Link 2: Pre-Screen Questionnaire
Pay: $15.37/hour + $5.09 Health and Wellness Stipend
TEMPORARY ASSIGNMENT - WORK FROM HOME
Equipment: All necessary equipment will be provided by the Company
Dental and vision program for federal employees open enrollment. Call center environment. Can not miss anytime during training (1 Week) or production.
Must have a passion for helping people!
KECH, Inc. is a HUBZone certified, Woman Owned Small Business (WOSB) founded by leaders who bring knowledge and experience that span 50+ years of success in IT services, service desk, and contact center. KECH is committed to helping our clients achieve extraordinary customer service, one great interaction at a time. KECH is an equal opportunity employer.
Responsibilities and Duties
- Provide superior customer service in a contact/call center environment through phone and other channels of correspondence.
- Handle questions and concerns with the highest degree of courtesy and professionalism.
- Communicate and provide accurate answers to resolve end-users' questions and concerns.
- Display empathy, have a passion for customer service excellence, and enjoy helping people.
- Use a tactful manner and ability to effectively deal with difficult situations.
- Maintain knowledge of systems/applications/products serviced by the contact center.
- Ability to follow strict work instructions and procedures.
- Adapt to continual changes to work instructions and procedures.
- Available for a flexible schedule
- Attend training as needed.
- Listen to performance feedback and integrate suggestions into your daily tasks.
- Demonstrate a strong attendance record and excellent work ethic.
Qualifications and Skills
- Effective listening & comprehension skills
- Ability to closely follow instructions
- Analytical & resourceful problem-solving skills
- High level of accuracy & attention to detail
- Computer literacy, technical aptitude & familiarity with basic office software systems
- Ability to work independently & in a team setting
- Flexibility to work different shifts with the possibility of overtime, when needed
- High School diploma or equivalent; college course work preferred. Six months experience in a customer service or call center role preferred.
State Restrictions
You must live in one of the following states to apply for this position: KY, TXApply for Position "Seasonal Dental/Vision CSR - El Paso, TX" - Bilingual Seasonal Dental/Vision CSR - El Paso, TX
Job Description/Requirements
Requirements: MUST be highly proficient in both ENLGISH/SPANISH
- Must be able to read, write, and speak fluently in both English and Spanish (will be tested)
- Must be willing to take dual-language calls (English/Spanish)
- Must reside in El Paso, Texas
- Strong computer skills and data entry ability
Estimated Start Date: 10/30/2026
Thank you for your interest in the seasonal position. It is important to both you and KECH for you to understand what being a seasonal employee means. Below are 3 links. The first link is a short 1-1/2 minute video that we ask you to watch. The last segment of the video contains a QR code that includes a link to a form that we also ask you to complete. If you cannot access the QR code, the link to the form 1 is also included below. The Form Link 2 survey relates to your ability to fluently take calls in Spanish and English. Please copy each link and paste into your internet browser.
Video Link: BENEFEDS OS Realistic Job Preview (Agent).mp4
Video Link: Navigating Seasonal and Temporary Work at KECH
Form Link 1: 2026 Open Season Applicant Questionnaire
Form Link 2: Pre-Screen Questionnaire
Pay: $15.37/hour + $5.09 Health and Wellness Stipend
TEMPORARY ASSIGNMENT - WORK FROM HOME
Equipment: All necessary equipment will be provided by the Company
Dental and vision program for federal employees open enrollment. Call center environment. Can not miss anytime during training (1 Week) or production.
Must have a passion for helping people!
KECH, Inc. is a HUBZone certified, Woman Owned Small Business (WOSB) founded by leaders who bring knowledge and experience that span 50+ years of success in IT services, service desk, and contact center. KECH is committed to helping our clients achieve extraordinary customer service, one great interaction at a time. KECH is an equal opportunity employer.
Responsibilities and Duties
- Provide superior customer service in a contact/call center environment through phone and other channels of correspondence.
- Handle questions and concerns with the highest degree of courtesy and professionalism.
- Communicate and provide accurate answers to resolve end-users' questions and concerns.
- Display empathy, have a passion for customer service excellence, and enjoy helping people.
- Use a tactful manner and ability to effectively deal with difficult situations.
- Maintain knowledge of systems/applications/products serviced by the contact center.
- Ability to follow strict work instructions and procedures.
- Adapt to continual changes to work instructions and procedures.
- Available for a flexible schedule
- Attend training as needed.
- Listen to performance feedback and integrate suggestions into your daily tasks.
- Demonstrate a strong attendance record and excellent work ethic.
Qualifications and Skills
- Effective listening & comprehension skills
- Ability to closely follow instructions
- Analytical & resourceful problem-solving skills
- High level of accuracy & attention to detail
- Computer literacy, technical aptitude & familiarity with basic office software systems
- Ability to work independently & in a team setting
- Flexibility to work different shifts with the possibility of overtime, when needed
- High School diploma or equivalent; college course work preferred. Six months experience in a customer service or call center role preferred.
State Restrictions
You must live in one of the following states to apply for this position: TXApply for Position "Bilingual Seasonal Dental/Vision CSR - El Paso, TX" - Seasonal Dental/Vision CSR - Williamsburg, KY
Job Description/Requirements
Requirements: MUST be highly proficient in ENGLISH
- Must be able to read, write, and speak fluently in English
- Must reside within one hour of Williamsburg, KY
- Strong computer skills and data entry ability
Estimated Start Date: 10/30/2026
Thank you for your interest in the seasonal position. It is important to both you and KECH for you to understand what being a seasonal employee means. Below are 3 links. The first link is a short 1-1/2 minute video that we ask you to watch. The last segment of the video contains a QR code that includes a link to a form that we also ask you to complete. If you cannot access the QR code, the link to the form 1 is also included below. The Form Link 2 survey relates to your ability to fluently take calls in Spanish and English. Please copy each link and paste into your internet browser.
Video Link: BENEFEDS OS Realistic Job Preview (Agent).mp4
Video Link: Navigating Seasonal and Temporary Work at KECH
Form Link 1: 2026 Open Season Applicant Questionnaire
Form Link 2: Pre-Screen Questionnaire
Pay: $14.73/hour + $5.09 Health and Wellness Stipend
TEMPORARY ASSIGNMENT - WORK FROM HOME
Equipment: All necessary equipment will be provided by the Company
Dental and vision program for federal employees open enrollment. Call center environment. Can not miss anytime during training (1 Week) or production.
Must have a passion for helping people!
KECH, Inc. is a HUBZone certified, Woman Owned Small Business (WOSB) founded by leaders who bring knowledge and experience that span 50+ years of success in IT services, service desk, and contact center. KECH is committed to helping our clients achieve extraordinary customer service, one great interaction at a time. KECH is an equal opportunity employer.
Responsibilities and Duties
- Provide superior customer service in a contact/call center environment through phone and other channels of correspondence.
- Handle questions and concerns with the highest degree of courtesy and professionalism.
- Communicate and provide accurate answers to resolve end-users' questions and concerns.
- Display empathy, have a passion for customer service excellence, and enjoy helping people.
- Use a tactful manner and ability to effectively deal with difficult situations.
- Maintain knowledge of systems/applications/products serviced by the contact center.
- Ability to follow strict work instructions and procedures.
- Adapt to continual changes to work instructions and procedures.
- Available for a flexible schedule
- Attend training as needed.
- Listen to performance feedback and integrate suggestions into your daily tasks.
- Demonstrate a strong attendance record and excellent work ethic.
Qualifications and Skills
- Effective listening & comprehension skills
- Ability to closely follow instructions
- Analytical & resourceful problem-solving skills
- High level of accuracy & attention to detail
- Computer literacy, technical aptitude & familiarity with basic office software systems
- Ability to work independently & in a team setting
- Flexibility to work different shifts with the possibility of overtime, when needed
- High School diploma or equivalent; college course work preferred. Six months experience in a customer service or call center role preferred.
State Restrictions
You must live in one of the following states to apply for this position: KY, TNApply for Position "Seasonal Dental/Vision CSR - Williamsburg, KY"
Internet Speed Test, Typing Test & Resume Upload
If you have already submitted your job application but have not completed the Internet Speed Test, Typing Test, and/or Uploaded your Resume, you can perform these steps below. Please note that you must first submit a job application (refer to the Open Job Positions section above) before performing any of the following steps.
Internet Speed Test
Use the button below to run a quick Internet Speed Test.
Typing Proficiency Test
Use the button below to perform a Typing Proficiency test.
Upload Resume
Use the button below to Upload your Resume (in PDF format).
Do you have any questions regarding KECH employment?
Please note that you can check on the status of your job application at any time.
Equal Opportunity Employer/Veterans/Disabled
KECH is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. We are committed to creating an inclusive workplace where all employees feel welcome and respected.
