KECH is a growing small business looking for the best and the brightest. We love what we do and that passion shows through every day at KECH. Please review our open job positions below for career opportunities.
KECH is always looking for highly qualified, talented candidates for customer service positions. If you are interested in applying to KECH, please complete our Job Application process. As new positions open, we will set up interviews with candidates who have completed their application and meet the qualifications for the open positions. Let us know if you have any career-related questions.
KECH Job Application Process
To be considered for a position with KECH, applicants must meet the following minimum requirements:
- LOCATION: Reside in one of the approved hiring locations (this can differ based on the job position you are applying for)
- JOB QUALIFICATION: Meet the job’s basic qualifications, as outlined in the job description
- APPLICATION: Submit an online Job Application
- ASSESSMENT TESTS: Complete all pre-hire Assessment Tests (if required by the position)
- INTERNET SPEED: Run an Internet Speed Test to verify you have a stable internet connection
- TYPING PROFICIENCY: Take an online typing test to verify your typing speed/accuracy
- RESUME: Upload an up-to-date resume
Steps for Applying for a Position with KECH
Step 1: Review Job Postings
Carefully review our open job postings (see list below), as some positions have state residency restrictions. Ensure you are applying for a position for which you meet all qualifications.
Step 2: Complete the KECH Job Application
Submit a KECH Job Application for the desired position. See Job Postings section below to start your application. Please use a DESKTOP PC to submit your application. The Internet Speed Test and Typing test must be done on a DESKTOP PC and not a mobile device.
Step 3: Take three Assessments Tests (if required)
Depending on the position, you may be required to complete three short assessment tests.
Step 4: Run an Internet Speed Test
You are required to test your internet connection (remote work may require a fast internet connection). Do not use a mobile device for this test.
Step 5: Take a Typing Proficiency Test
You are required to take an online Typng Test to check your typing speed and accuracy. Do not use a mobile device for this test.
Step 6: Upload Your Resume
You are required to upload an up-to-date resume (in PDF format).
If your application is incomplete (e.g., missing a resume, typing test, etc.) 48 hours after submission, it will be automatically archived and will no longer be eligible for consideration. You can check the completion status of your application at any time.
- Student Loan Customer Service Agent - El Paso, TX
Job Description/Requirements
Job description
Must have a passion for helping people!
KECH, Inc. is a HUBZone-certified, Woman Owned Small Business (WOSB) founded by leaders who bring knowledge and experience that span 45+ years of success in IT services, service desk, and contact center. KECH is committed to helping our clients achieve extraordinary customer service, one great interaction at a time. KECH is an equal-opportunity employer. Candidates must be able to attain a federal government clearance for the FSA. The start date is expected to be July 01 , 2026 depending on when clearance is attained. The clearance process will require applicant action during the 50 days before the position starts. Must be willing to work whatever shift that is assigned between the below hours of operation:
Monday: 8:00 AM - 9:15 PM MT
Tuesday: 8:00 AM - 6:15 PM MT
Wednesday: 9:00 AM - 6:15 PM MT
Thursday: 8:00 AM - 6:15 PM MT
Friday: 8:00 AM - 6:15 PM MT
Saturday: 8:00 AM - 12:15 PM MT
Responsibilities and Duties
- Provide superior customer service in a contact/call center environment through phone and other channels of correspondence.
- Handle questions and concerns with the highest degree of courtesy and professionalism.
- Communicate and provide accurate answers to resolve end-users' questions and concerns.
- Display empathy, have a passion for customer service excellence, and enjoy helping people.
- Use a tactful manner and ability to effectively deal with difficult situations.
- Maintain knowledge of systems/applications/products serviced by the contact center.
- Ability to follow strict work instructions and procedures.
- Adapt to continual changes to work instructions and procedures.
- Available for a flexible schedule during operation hours.
- Actively participate in training as required.
- Listen to performance feedback and integrate suggestions into your daily tasks.
- Demonstrate a strong attendance record and excellent work ethic.
Qualifications and Skills
- A minimum of 1 year of experience in call center setting
- Effective listening & comprehension skills
- Ability to closely follow instructions
- Outstanding verbal & written communication skills
- Analytical & resourceful problem-solving skills
- Proper telephone etiquette
- High level of accuracy & attention to detail
- Computer literacy, technical aptitude & familiarity with basic office software systems
- Ability to work independently & in a team setting
- Flexibility to work different shifts with the possibility of overtime, when needed
Physical Requirements:
- Ability to work in a standard office environment and use a computer for extended periods
- Ability to sit for prolonged periods while working at a desk and using a computer
- Ability to lift, push, and/or carry items up to 10 pounds as needed (equipment)
- Ability to use hands and fingers to perform repetitive and precision tasks
- Ability to communicate effectively, including talking and hearing
- Ability to type up to 8-12 hours per day
- Ability to wear headphones for extended periods of time
Equal Opportunity Employer/Veterans/Disabled
KECH is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. We are committed to creating an inclusive workplace where all employees feel welcome and respected.
Benefits
VACATION: 2 weeks paid vacation after 1 year of service, 3 weeks after 5 years, and 4 weeks after 15 years.
HOLIDAYS: A minimum of ten paid holidays per year: New Year's Day, Martin Luther King Jr.'s Birthday, Washington's Birthday, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans' Day, Thanksgiving Day, and Christmas Day.
Weekly day range:
- Monday to Friday
- Weekend availability
Job Type: Full-time
Pay: $19.93 per hour
Expected hours: 40 per week
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Referral program
- Vision insurance
- Work from home
Work Location: Remote, but must reside in: El Paso County
State Restrictions
You must live in one of the following states to apply for this position: TXApply for Position "Student Loan Customer Service Agent - El Paso, TX" - Student Loan Customer Service Agent - Williamsburg, KY
Job Description/Requirements
Job description
Must have a passion for helping people!
KECH, Inc. is a HUBZone-certified, Woman Owned Small Business (WOSB) founded by leaders who bring knowledge and experience that span 45+ years of success in IT services, service desk, and contact center. KECH is committed to helping our clients achieve extraordinary customer service, one great interaction at a time. KECH is an equal-opportunity employer. Candidates must be able to attain a federal government clearance for the FSA. The start date is expected to be July 01, 2026 depending on when clearance is attained. The clearance process will require applicant action during the 50 days before the position starts. Must be willing to work whatever shift that is assigned between the below hours of operation:
Monday: 10:00 AM - 11:15 PM EST
Tuesday: 10:00 AM - 8:15 PM EST
Wednesday: 11:00 AM - 8:15 PM EST
Thursday: 10:00 AM - 8:15 PM EST
Friday: 10:00 AM - 8:15 PM EST
Saturday: 10:00 AM - 2:15 PM EST
Responsibilities and Duties
- Provide superior customer service in a contact/call center environment through phone and other channels of correspondence.
- Handle questions and concerns with the highest degree of courtesy and professionalism.
- Communicate and provide accurate answers to resolve end-users' questions and concerns.
- Display empathy, have a passion for customer service excellence, and enjoy helping people.
- Use a tactful manner and ability to effectively deal with difficult situations.
- Maintain knowledge of systems/applications/products serviced by the contact center.
- Ability to follow strict work instructions and procedures.
- Adapt to continual changes to work instructions and procedures.
- Available for a flexible schedule during operation hours.
- Actively participate in training as required.
- Listen to performance feedback and integrate suggestions into your daily tasks.
- Demonstrate a strong attendance record and excellent work ethic.
Qualifications and Skills
- A minimum of 1 year of experience in call center setting
- Effective listening & comprehension skills
- Ability to closely follow instructions
- Outstanding verbal & written communication skills
- Analytical & resourceful problem-solving skills
- Proper telephone etiquette
- High level of accuracy & attention to detail
- Computer literacy, technical aptitude & familiarity with basic office software systems
- Ability to work independently & in a team setting
- Flexibility to work different shifts with the possibility of overtime, when needed
Equal Opportunity Employer/Veterans/Disabled
KECH is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. We are committed to creating an inclusive workplace where all employees feel welcome and respected.
Benefits
VACATION: 2 weeks paid vacation after 1 year of service, 3 weeks after 5 years, and 4 weeks after 15 years.
HOLIDAYS: A minimum of ten paid holidays per year: New Year's Day, Martin Luther King Jr.'s Birthday, Washington's Birthday, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans' Day, Thanksgiving Day, and Christmas Day.
Weekly day range:
- Monday to Friday
- Weekend availability
Job Type: Full-time
Pay: $19.93 per hour
Expected hours: 40 per week
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Referral program
- Vision insurance
- Work from home
Work Location: Remote, must reside in: Williamsburg, KY and some surrounding areas.
State Restrictions
You must live in one of the following states to apply for this position: KY, TNApply for Position "Student Loan Customer Service Agent - Williamsburg, KY"
Internet Speed Test, Typing Test & Resume Upload
If you have already submitted your job application but have not completed the Internet Speed Test, Typing Test, and/or Uploaded your Resume, you can perform these steps below. Please note that you must first submit a job application (refer to the Open Job Positions section above) before performing any of the following steps.
Internet Speed Test
Use the button below to run a quick Internet Speed Test.
Typing Proficiency Test
Use the button below to perform a Typing Proficiency test.
Upload Resume
Use the button below to Upload your Resume (in PDF format).
Do you have any questions regarding KECH employment?
Please note that you can check on the status of your job application at any time.
Equal Opportunity Employer/Veterans/Disabled
KECH is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. We are committed to creating an inclusive workplace where all employees feel welcome and respected.
