KECH is a growing small business looking for the best and the brightest. We love what we do and that passion shows through every day at KECH. Please review our open job positions below for career opportunities.
KECH is always looking for highly qualified, talented candidates for customer service positions. If you are interested in applying to KECH, please complete our Job Application process. As new positions open, we will set up interviews with candidates who have completed their application and meet the qualifications for the open positions. Let us know if you have any career-related questions.
KECH Job Application Process
To be considered for a position with KECH, applicants must meet the following minimum requirements:
- LOCATION: Reside in one of the approved hiring locations (this can differ based on the job position you are applying for)
- JOB QUALIFICATION: Meet the job’s basic qualifications, as outlined in the job description
- APPLICATION: Submit an online Job Application
- ASSESSMENT TESTS: Complete all pre-hire Assessment Tests (if required by the position)
- INTERNET SPEED: Run an Internet Speed Test to verify you have a stable internet connection
- TYPING PROFICIENCY: Take an online typing test to verify your typing speed/accuracy
- RESUME: Upload an up-to-date resume
Steps for Applying for a Position with KECH
Step 1: Review Job Postings
Carefully review our open job postings (see list below), as some positions have state residency restrictions. Ensure you are applying for a position for which you meet all qualifications.
Step 2: Complete the KECH Job Application
Submit a KECH Job Application for the desired position. See Job Postings section below to start your application. Please use a DESKTOP PC to submit your application. The Internet Speed Test and Typing test must be done on a DESKTOP PC and not a mobile device.
Step 3: Take three Assessments Tests (if required)
Depending on the position, you may be required to complete three short assessment tests.
Step 4: Run an Internet Speed Test
You are required to test your internet connection (remote work may require a fast internet connection). Do not use a mobile device for this test.
Step 5: Take a Typing Proficiency Test
You are required to take an online Typng Test to check your typing speed and accuracy. Do not use a mobile device for this test.
Step 6: Upload Your Resume
You are required to upload an up-to-date resume (in PDF format).
If your application is incomplete (e.g., missing a resume, typing test, etc.) 48 hours after submission, it will be automatically archived and will no longer be eligible for consideration. You can check the completion status of your application at any time.
- Senior Full Stack Software Engineer - Lynchburg, VA
Job Description/Requirements
KECH is hiring a Senior Full Stack Software Engineer to take technical ownership of business-critical applications and help lead ongoing modernization and new software development. This is a hands-on role for an experienced engineer who can maintain production systems, make sound architecture decisions, strengthen security and reliability, and use AI-assisted development within a disciplined DevSecOps delivery process.
The initial assignment will focus on supporting established applications and advancing newer solutions. The engineer will also design, build, integrate, and support future software products and applications as business priorities evolve. This work requires close collaboration with the broader development team on planning, technical decisions, dependencies, code reviews, knowledge sharing, and integrated delivery. The right candidate can work across existing and emerging technologies while improving architecture, testing, documentation, maintainability, and operations. We do not expect candidates to have expert-level experience with every technology listed. Strong candidates will bring deep experience in production web application development, demonstrated ability to work across legacy and modern platforms, and the capacity to learn unfamiliar tools quickly.What You Will Do
• Own the maintenance and improvement of current PHP and MySQL applications, including defect resolution, performance tuning, controlled feature changes, and analysis of existing code, databases, integrations, scheduled processes, and user workflows.
• Lead the incremental modernization of application capabilities using a modern React and TypeScript stack. Current technologies include Next.js, Prisma, PostgreSQL, and Tailwind CSS.
• Design maintainable application components, responsive and accessible user interfaces, APIs, data models, migration routines, and integration patterns.
• Plan and execute database changes and data migrations with appropriate validation, reconciliation, backup, recovery, and rollback procedures.
• Create automated tests for critical workflows and deliver changes in small, testable increments, using regression testing, feature flags, and production observability where appropriate.
• Build and improve application CI/CD workflows with the broader development team, incorporating automated builds, testing, code-quality and security checks, pull-request review, release controls, and reliable deployment and rollback procedures.
• Diagnose application-level production issues using logs, monitoring information, and standard Linux command-line tools, collaborating with the appropriate team members on environment or infrastructure issues.
• Use AI coding assistants and software development agents to analyze legacy code, accelerate implementation, generate tests and documentation, review changes, and support defect diagnosis, with human validation and appropriate data and security controls.
• Apply secure development practices covering authentication, authorization, input validation, data protection, secrets, dependencies, audit logging, and common web application risks.
• Document architecture, setup, deployment, interfaces, database decisions, support procedures, and known technical debt.
• Work with business leaders and users to clarify requirements, evaluate tradeoffs, estimate work, and deliver practical solutions.
• Collaborate with and mentor members of the broader development team on architecture, technical standards, release coordination, knowledge sharing, and resolution of complex application and production issues.Required Qualifications
• Six or more years of professional software engineering experience with increasing responsibility for production web applications; candidates with 7 to 10 or more years of relevant experience are preferred.
• Strong hands-on PHP and MySQL experience supporting, maintaining, and refactoring established production applications.
• Strong modern JavaScript or TypeScript experience using React or a comparable frontend framework, together with solid HTML and CSS fundamentals.
• Strong relational database design and SQL skills.
• Experience designing or consuming APIs and integrating applications with external services.
• Experience with automated testing, Git-based delivery workflows, code review, and secure development fundamentals.
• A working understanding of CI/CD practices, Linux-based application environments, and application security. This role does not require the candidate to be a dedicated DevOps, system administration, or cybersecurity specialist.
• Hands-on experience using AI-assisted development tools for code analysis, implementation, testing, documentation, or code review, with effective human oversight.
• Experience diagnosing production issues across application, database, and integration layers, with demonstrated technical ownership and the ability to deliver with limited supervision.
• Strong collaboration, communication, and mentoring ability, including the ability to explain technical decisions to nontechnical stakeholders.Preferred Qualifications
• Experience leading a PHP-to-Node.js migration, legacy application modernization, or comparable platform transition.
• Experience establishing unit, integration, end-to-end, and characterization tests for an existing application.
• Experience with one or more of the following: Next.js, Prisma, PostgreSQL, Tailwind CSS, or reusable component-based design systems.
• Experience with one or more delivery and operations capabilities, such as GitHub Actions, containers, infrastructure as code, advanced observability, or detailed security-scanning platforms.
• Experience with authentication, authorization, multifactor authentication, multi-tenant application design, or regulated business data.
• Experience with Antigravity or another AI coding assistant, agentic development tool, or automated code review platform.
• Experience administering or developing WordPress websites.
• Bachelor's degree in computer science, software engineering, information systems, or a related field, or equivalent practical experience.Technology Environment
PHP, MySQL, PostgreSQL, Next.js, React, TypeScript, Prisma, HTML, CSS, JavaScript, Tailwind CSS, GitHub, GitHub Actions or comparable CI/CD tooling, automated testing, security scanning, AI-assisted development tools, and potentially WordPress.What Success Looks Like
• The current application remains stable and supportable while undocumented dependencies and high-risk technical issues are reduced.
• Critical system knowledge is converted into clear architecture, deployment, operating, and support documentation.
• Modernization work is delivered in controlled increments that preserve business behavior and data integrity.
• Code review, automated testing, release discipline, and security practices become consistent parts of the engineering process.
• The DevSecOps pipeline provides repeatable builds, automated quality and security checks, controlled deployments, traceability, and reliable rollback procedures.
• AI-assisted development improves delivery speed and documentation without weakening code ownership, review standards, data protection, or production controls.How To Apply
Apply through this posting with a resume that describes your role in supporting a production application and leading or contributing to a significant modernization or platform migration. Please identify the technologies involved and the decisions for which you were personally responsible.Pay Range: $125,000 - $160,000 depending on experience
Equal Opportunity Employer/Veterans/Disabled
KECH is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. We are committed to creating an inclusive workplace where all employees feel welcome and respected.
State Restrictions
You must live in one of the following states to apply for this position: VAApply for Position "Senior Full Stack Software Engineer - Lynchburg, VA" - Senior Full Stack Software Engineer - Williamsburg, KY
Job Description/Requirements
KECH is hiring a Senior Full Stack Software Engineer to take technical ownership of business-critical applications and help lead ongoing modernization and new software development. This is a hands-on role for an experienced engineer who can maintain production systems, make sound architecture decisions, strengthen security and reliability, and use AI-assisted development within a disciplined DevSecOps delivery process.
The initial assignment will focus on supporting established applications and advancing newer solutions. The engineer will also design, build, integrate, and support future software products and applications as business priorities evolve. This work requires close collaboration with the broader development team on planning, technical decisions, dependencies, code reviews, knowledge sharing, and integrated delivery. The right candidate can work across existing and emerging technologies while improving architecture, testing, documentation, maintainability, and operations. We do not expect candidates to have expert-level experience with every technology listed. Strong candidates will bring deep experience in production web application development, demonstrated ability to work across legacy and modern platforms, and the capacity to learn unfamiliar tools quickly.What You Will Do
• Own the maintenance and improvement of current PHP and MySQL applications, including defect resolution, performance tuning, controlled feature changes, and analysis of existing code, databases, integrations, scheduled processes, and user workflows.
• Lead the incremental modernization of application capabilities using a modern React and TypeScript stack. Current technologies include Next.js, Prisma, PostgreSQL, and Tailwind CSS.
• Design maintainable application components, responsive and accessible user interfaces, APIs, data models, migration routines, and integration patterns.
• Plan and execute database changes and data migrations with appropriate validation, reconciliation, backup, recovery, and rollback procedures.
• Create automated tests for critical workflows and deliver changes in small, testable increments, using regression testing, feature flags, and production observability where appropriate.
• Build and improve application CI/CD workflows with the broader development team, incorporating automated builds, testing, code-quality and security checks, pull-request review, release controls, and reliable deployment and rollback procedures.
• Diagnose application-level production issues using logs, monitoring information, and standard Linux command-line tools, collaborating with the appropriate team members on environment or infrastructure issues.
• Use AI coding assistants and software development agents to analyze legacy code, accelerate implementation, generate tests and documentation, review changes, and support defect diagnosis, with human validation and appropriate data and security controls.
• Apply secure development practices covering authentication, authorization, input validation, data protection, secrets, dependencies, audit logging, and common web application risks.
• Document architecture, setup, deployment, interfaces, database decisions, support procedures, and known technical debt.
• Work with business leaders and users to clarify requirements, evaluate tradeoffs, estimate work, and deliver practical solutions.
• Collaborate with and mentor members of the broader development team on architecture, technical standards, release coordination, knowledge sharing, and resolution of complex application and production issues.Required Qualifications
• Six or more years of professional software engineering experience with increasing responsibility for production web applications; candidates with 7 to 10 or more years of relevant experience are preferred.
• Strong hands-on PHP and MySQL experience supporting, maintaining, and refactoring established production applications.
• Strong modern JavaScript or TypeScript experience using React or a comparable frontend framework, together with solid HTML and CSS fundamentals.
• Strong relational database design and SQL skills.
• Experience designing or consuming APIs and integrating applications with external services.
• Experience with automated testing, Git-based delivery workflows, code review, and secure development fundamentals.
• A working understanding of CI/CD practices, Linux-based application environments, and application security. This role does not require the candidate to be a dedicated DevOps, system administration, or cybersecurity specialist.
• Hands-on experience using AI-assisted development tools for code analysis, implementation, testing, documentation, or code review, with effective human oversight.
• Experience diagnosing production issues across application, database, and integration layers, with demonstrated technical ownership and the ability to deliver with limited supervision.
• Strong collaboration, communication, and mentoring ability, including the ability to explain technical decisions to nontechnical stakeholders.Preferred Qualifications
• Experience leading a PHP-to-Node.js migration, legacy application modernization, or comparable platform transition.
• Experience establishing unit, integration, end-to-end, and characterization tests for an existing application.
• Experience with one or more of the following: Next.js, Prisma, PostgreSQL, Tailwind CSS, or reusable component-based design systems.
• Experience with one or more delivery and operations capabilities, such as GitHub Actions, containers, infrastructure as code, advanced observability, or detailed security-scanning platforms.
• Experience with authentication, authorization, multifactor authentication, multi-tenant application design, or regulated business data.
• Experience with Antigravity or another AI coding assistant, agentic development tool, or automated code review platform.
• Experience administering or developing WordPress websites.
• Bachelor's degree in computer science, software engineering, information systems, or a related field, or equivalent practical experience.Technology Environment
PHP, MySQL, PostgreSQL, Next.js, React, TypeScript, Prisma, HTML, CSS, JavaScript, Tailwind CSS, GitHub, GitHub Actions or comparable CI/CD tooling, automated testing, security scanning, AI-assisted development tools, and potentially WordPress.What Success Looks Like
• The current application remains stable and supportable while undocumented dependencies and high-risk technical issues are reduced.
• Critical system knowledge is converted into clear architecture, deployment, operating, and support documentation.
• Modernization work is delivered in controlled increments that preserve business behavior and data integrity.
• Code review, automated testing, release discipline, and security practices become consistent parts of the engineering process.
• The DevSecOps pipeline provides repeatable builds, automated quality and security checks, controlled deployments, traceability, and reliable rollback procedures.
• AI-assisted development improves delivery speed and documentation without weakening code ownership, review standards, data protection, or production controls.How To Apply
Apply through this posting with a resume that describes your role in supporting a production application and leading or contributing to a significant modernization or platform migration. Please identify the technologies involved and the decisions for which you were personally responsible.Pay Range: $125,000 - $160,000 depending on experience
Equal Opportunity Employer/Veterans/Disabled
KECH is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. We are committed to creating an inclusive workplace where all employees feel welcome and respected.
State Restrictions
You must live in one of the following states to apply for this position: KY, TNApply for Position "Senior Full Stack Software Engineer - Williamsburg, KY" - Senior Full Stack Software Engineer - El Paso, TX
Job Description/Requirements
KECH is hiring a Senior Full Stack Software Engineer to take technical ownership of business-critical applications and help lead ongoing modernization and new software development. This is a hands-on role for an experienced engineer who can maintain production systems, make sound architecture decisions, strengthen security and reliability, and use AI-assisted development within a disciplined DevSecOps delivery process.
The initial assignment will focus on supporting established applications and advancing newer solutions. The engineer will also design, build, integrate, and support future software products and applications as business priorities evolve. This work requires close collaboration with the broader development team on planning, technical decisions, dependencies, code reviews, knowledge sharing, and integrated delivery. The right candidate can work across existing and emerging technologies while improving architecture, testing, documentation, maintainability, and operations. We do not expect candidates to have expert-level experience with every technology listed. Strong candidates will bring deep experience in production web application development, demonstrated ability to work across legacy and modern platforms, and the capacity to learn unfamiliar tools quickly.What You Will Do
• Own the maintenance and improvement of current PHP and MySQL applications, including defect resolution, performance tuning, controlled feature changes, and analysis of existing code, databases, integrations, scheduled processes, and user workflows.
• Lead the incremental modernization of application capabilities using a modern React and TypeScript stack. Current technologies include Next.js, Prisma, PostgreSQL, and Tailwind CSS.
• Design maintainable application components, responsive and accessible user interfaces, APIs, data models, migration routines, and integration patterns.
• Plan and execute database changes and data migrations with appropriate validation, reconciliation, backup, recovery, and rollback procedures.
• Create automated tests for critical workflows and deliver changes in small, testable increments, using regression testing, feature flags, and production observability where appropriate.
• Build and improve application CI/CD workflows with the broader development team, incorporating automated builds, testing, code-quality and security checks, pull-request review, release controls, and reliable deployment and rollback procedures.
• Diagnose application-level production issues using logs, monitoring information, and standard Linux command-line tools, collaborating with the appropriate team members on environment or infrastructure issues.
• Use AI coding assistants and software development agents to analyze legacy code, accelerate implementation, generate tests and documentation, review changes, and support defect diagnosis, with human validation and appropriate data and security controls.
• Apply secure development practices covering authentication, authorization, input validation, data protection, secrets, dependencies, audit logging, and common web application risks.
• Document architecture, setup, deployment, interfaces, database decisions, support procedures, and known technical debt.
• Work with business leaders and users to clarify requirements, evaluate tradeoffs, estimate work, and deliver practical solutions.
• Collaborate with and mentor members of the broader development team on architecture, technical standards, release coordination, knowledge sharing, and resolution of complex application and production issues.Required Qualifications
• Six or more years of professional software engineering experience with increasing responsibility for production web applications; candidates with 7 to 10 or more years of relevant experience are preferred.
• Strong hands-on PHP and MySQL experience supporting, maintaining, and refactoring established production applications.
• Strong modern JavaScript or TypeScript experience using React or a comparable frontend framework, together with solid HTML and CSS fundamentals.
• Strong relational database design and SQL skills.
• Experience designing or consuming APIs and integrating applications with external services.
• Experience with automated testing, Git-based delivery workflows, code review, and secure development fundamentals.
• A working understanding of CI/CD practices, Linux-based application environments, and application security. This role does not require the candidate to be a dedicated DevOps, system administration, or cybersecurity specialist.
• Hands-on experience using AI-assisted development tools for code analysis, implementation, testing, documentation, or code review, with effective human oversight.
• Experience diagnosing production issues across application, database, and integration layers, with demonstrated technical ownership and the ability to deliver with limited supervision.
• Strong collaboration, communication, and mentoring ability, including the ability to explain technical decisions to nontechnical stakeholders.Preferred Qualifications
• Experience leading a PHP-to-Node.js migration, legacy application modernization, or comparable platform transition.
• Experience establishing unit, integration, end-to-end, and characterization tests for an existing application.
• Experience with one or more of the following: Next.js, Prisma, PostgreSQL, Tailwind CSS, or reusable component-based design systems.
• Experience with one or more delivery and operations capabilities, such as GitHub Actions, containers, infrastructure as code, advanced observability, or detailed security-scanning platforms.
• Experience with authentication, authorization, multifactor authentication, multi-tenant application design, or regulated business data.
• Experience with Antigravity or another AI coding assistant, agentic development tool, or automated code review platform.
• Experience administering or developing WordPress websites.
• Bachelor's degree in computer science, software engineering, information systems, or a related field, or equivalent practical experience.Technology Environment
PHP, MySQL, PostgreSQL, Next.js, React, TypeScript, Prisma, HTML, CSS, JavaScript, Tailwind CSS, GitHub, GitHub Actions or comparable CI/CD tooling, automated testing, security scanning, AI-assisted development tools, and potentially WordPress.What Success Looks Like
• The current application remains stable and supportable while undocumented dependencies and high-risk technical issues are reduced.
• Critical system knowledge is converted into clear architecture, deployment, operating, and support documentation.
• Modernization work is delivered in controlled increments that preserve business behavior and data integrity.
• Code review, automated testing, release discipline, and security practices become consistent parts of the engineering process.
• The DevSecOps pipeline provides repeatable builds, automated quality and security checks, controlled deployments, traceability, and reliable rollback procedures.
• AI-assisted development improves delivery speed and documentation without weakening code ownership, review standards, data protection, or production controls.How To Apply
Apply through this posting with a resume that describes your role in supporting a production application and leading or contributing to a significant modernization or platform migration. Please identify the technologies involved and the decisions for which you were personally responsible.Pay Range: $125,000 - $160,000 depending on experience
Equal Opportunity Employer/Veterans/Disabled
KECH is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. We are committed to creating an inclusive workplace where all employees feel welcome and respected.
State Restrictions
You must live in one of the following states to apply for this position: NM, TXApply for Position "Senior Full Stack Software Engineer - El Paso, TX" - Bilingual Seasonal Dental/Vision CSR - El Paso, TX
Job Description/Requirements
Requirements: MUST be highly proficient in both ENLGISH/SPANISH
- Must be able to read, write, and speak fluently in both English and Spanish (will be tested)
- Must be willing to take dual-language calls (English/Spanish)
- Must reside in El Paso, Texas
- Strong computer skills and data entry ability
Estimated Start Date: 10/30/2026
Thank you for your interest in the seasonal position. It is important to both you and KECH for you to understand what being a seasonal employee means. Below are 3 links. The first link is a short 1-1/2 minute video that we ask you to watch. The last segment of the video contains a QR code that includes a link to a form that we also ask you to complete. If you cannot access the QR code, the link to the form 1 is also included below. The Form Link 2 survey relates to your ability to fluently take calls in Spanish and English. Please copy each link and paste into your internet browser.
Video Link: BENEFEDS OS Realistic Job Preview (Agent).mp4
Video Link: Navigating Seasonal and Temporary Work at KECH
Form Link 1: 2026 Open Season Applicant Questionnaire
Form Link 2: Pre-Screen Questionnaire
Pay: $15.37/hour + $5.09 Health and Wellness Stipend
TEMPORARY ASSIGNMENT - WORK FROM HOME
Equipment: All necessary equipment will be provided by the Company
Dental and vision program for federal employees open enrollment. Call center environment. Can not miss anytime during training (1 Week) or production.
Must have a passion for helping people!
KECH, Inc. is a HUBZone certified, Woman Owned Small Business (WOSB) founded by leaders who bring knowledge and experience that span 50+ years of success in IT services, service desk, and contact center. KECH is committed to helping our clients achieve extraordinary customer service, one great interaction at a time. KECH is an equal opportunity employer.
Responsibilities and Duties
- Provide superior customer service in a contact/call center environment through phone and other channels of correspondence.
- Handle questions and concerns with the highest degree of courtesy and professionalism.
- Communicate and provide accurate answers to resolve end-users' questions and concerns.
- Display empathy, have a passion for customer service excellence, and enjoy helping people.
- Use a tactful manner and ability to effectively deal with difficult situations.
- Maintain knowledge of systems/applications/products serviced by the contact center.
- Ability to follow strict work instructions and procedures.
- Adapt to continual changes to work instructions and procedures.
- Available for a flexible schedule
- Attend training as needed.
- Listen to performance feedback and integrate suggestions into your daily tasks.
- Demonstrate a strong attendance record and excellent work ethic.
Qualifications and Skills
- Effective listening & comprehension skills
- Ability to closely follow instructions
- Analytical & resourceful problem-solving skills
- High level of accuracy & attention to detail
- Computer literacy, technical aptitude & familiarity with basic office software systems
- Ability to work independently & in a team setting
- Flexibility to work different shifts with the possibility of overtime, when needed
- High School diploma or equivalent; college course work preferred. Six months experience in a customer service or call center role preferred.
State Restrictions
You must live in one of the following states to apply for this position: TXApply for Position "Bilingual Seasonal Dental/Vision CSR - El Paso, TX" - Seasonal Dental/Vision CSR - Williamsburg, KY
Job Description/Requirements
Requirements: MUST be highly proficient in ENGLISH
- Must be able to read, write, and speak fluently in English
- Must reside within one hour of Williamsburg, KY
- Strong computer skills and data entry ability
Estimated Start Date: 10/30/2026
Thank you for your interest in the seasonal position. It is important to both you and KECH for you to understand what being a seasonal employee means. Below are 3 links. The first link is a short 1-1/2 minute video that we ask you to watch. The last segment of the video contains a QR code that includes a link to a form that we also ask you to complete. If you cannot access the QR code, the link to the form 1 is also included below. The Form Link 2 survey relates to your ability to fluently take calls in Spanish and English. Please copy each link and paste into your internet browser.
Video Link: BENEFEDS OS Realistic Job Preview (Agent).mp4
Video Link: Navigating Seasonal and Temporary Work at KECH
Form Link 1: 2026 Open Season Applicant Questionnaire
Form Link 2: Pre-Screen Questionnaire
Pay: $14.73/hour + $5.09 Health and Wellness Stipend
TEMPORARY ASSIGNMENT - WORK FROM HOME
Equipment: All necessary equipment will be provided by the Company
Dental and vision program for federal employees open enrollment. Call center environment. Can not miss anytime during training (1 Week) or production.
Must have a passion for helping people!
KECH, Inc. is a HUBZone certified, Woman Owned Small Business (WOSB) founded by leaders who bring knowledge and experience that span 50+ years of success in IT services, service desk, and contact center. KECH is committed to helping our clients achieve extraordinary customer service, one great interaction at a time. KECH is an equal opportunity employer.
Responsibilities and Duties
- Provide superior customer service in a contact/call center environment through phone and other channels of correspondence.
- Handle questions and concerns with the highest degree of courtesy and professionalism.
- Communicate and provide accurate answers to resolve end-users' questions and concerns.
- Display empathy, have a passion for customer service excellence, and enjoy helping people.
- Use a tactful manner and ability to effectively deal with difficult situations.
- Maintain knowledge of systems/applications/products serviced by the contact center.
- Ability to follow strict work instructions and procedures.
- Adapt to continual changes to work instructions and procedures.
- Available for a flexible schedule
- Attend training as needed.
- Listen to performance feedback and integrate suggestions into your daily tasks.
- Demonstrate a strong attendance record and excellent work ethic.
Qualifications and Skills
- Effective listening & comprehension skills
- Ability to closely follow instructions
- Analytical & resourceful problem-solving skills
- High level of accuracy & attention to detail
- Computer literacy, technical aptitude & familiarity with basic office software systems
- Ability to work independently & in a team setting
- Flexibility to work different shifts with the possibility of overtime, when needed
- High School diploma or equivalent; college course work preferred. Six months experience in a customer service or call center role preferred.
State Restrictions
You must live in one of the following states to apply for this position: KY, TNApply for Position "Seasonal Dental/Vision CSR - Williamsburg, KY"
Internet Speed Test, Typing Test & Resume Upload
If you have already submitted your job application but have not completed the Internet Speed Test, Typing Test, and/or Uploaded your Resume, you can perform these steps below. Please note that you must first submit a job application (refer to the Open Job Positions section above) before performing any of the following steps.
Internet Speed Test
Use the button below to run a quick Internet Speed Test.
Typing Proficiency Test
Use the button below to perform a Typing Proficiency test.
Upload Resume
Use the button below to Upload your Resume (in PDF format).
Do you have any questions regarding KECH employment?
Please note that you can check on the status of your job application at any time.
Equal Opportunity Employer/Veterans/Disabled
KECH is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. We are committed to creating an inclusive workplace where all employees feel welcome and respected.
