KECH, Inc., wins the Transportation Security Administration (TSA) TSA Contact Center (TCC)

Posted on March 27, 2023 by KECH ADMIN

Williamsburg, KY - KECH, Inc., an IT services small business with a focus on mission critical customer experience (CX), has been awarded the TSA contract for TSA Contact Center.  It is a five year contract to provide full turn-key, multi-lingual, multi-channel, secure contact center services via a FedRAMP authorized solution to assist with questions related to a full spectrum of TSA service areas.

"We are honored to have been selected by TSA to support the important mission of protecting the nation’s transportation systems”, stated Chris Carpenter, CEO, “by handling TCC interactions such as referrals, general information inquiries, inquiries on specific programs, applications and services, fulfillment requests, emergency inquiries, complaint inquiries, public comments, and customer surveys/feedback.”

Kevin Woznick, COO, added “At KECH, we are committed to delivering high quality services to TSA and the people it serves. It is exciting to be able to bring KECH’s extensive contact center experience supporting other Federal government agencies to the TSA TCC.”

KECH will work closely with TSA to ensure that all requirements are met, and all deliverables are delivered on time and within budget. We will also promote innovation and continuous improvement for the TCC, employing technology to drive efficiency and optimized CX across the enterprise.

KECH, Inc. is proud to be selected as the vendor for this important contract and looks forward to a successful partnership with TSA!