Join KECH! We are a growing small business looking for the best and the brightest. We love what we do and that passion shows through every day at KECH. Please review our open positions for career opportunities.
KECH is always looking for highly qualified, talented candidates for customer service positions. If you are interested in applying to KECH, please complete our Job Application process. As new positions open, we will set up interviews with candidates who have completed their application and meet the qualifications for the open positions.
Job Application Process for KECH
Step 1: Review Job Postings
Carefully review our open job postings (see list below), as some positions have state residency restrictions. Ensure you are applying for a position for which you meet all qualifications.
Step 2: Complete the KECH Job Application
Submit a KECH Job Application for the desired position.
Step 3: Take Assessments Tests (if required)
Depending on the position, you may be required to complete three assessment tests.
Step 4: Upload Required Documents
Submit the following three (3) documents as part of your application:
- Your Resume
- Results of an Internet speed test
- Results of a Typing test
Open Job Positions
- Seasonal Customer Support Agent
Job Description/Requirements
Must have a passion for helping people!
KECH, Inc. is a HUBZone certified, Woman Owned Small Business (WOSB) founded by leaders who bring knowledge and experience that span 50+ years of success in IT services, service desk, and contact center. KECH is committed to helping our clients achieve extraordinary customer service, one great interaction at a time. KECH is an equal opportunity employer.
Responsibilities and Duties
- Provide superior customer service in a contact/call center environment through phone and other channels of correspondence.
- Handle questions and concerns with the highest degree of courtesy and professionalism.
- Communicate and provide accurate answers to resolve end-users' questions and concerns.
- Display empathy, have a passion for customer service excellence, and enjoy helping people.
- Use a tactful manner and ability to effectively deal with difficult situations.
- Maintain knowledge of systems/applications/products serviced by the contact center.
- Ability to follow strict work instructions and procedures.
- Adapt to continual changes to work instructions and procedures.
- Available for a flexible schedule
- Attend training as needed.
- Listen to performance feedback and integrate suggestions into your daily tasks.
- Demonstrate a strong attendance record and excellent work ethic.
Qualifications and Skills
- Effective listening & comprehension skills
- Ability to closely follow instructions
- Analytical & resourceful problem-solving skills
- High level of accuracy & attention to detail
- Computer literacy, technical aptitude & familiarity with basic office software systems
- Ability to work independently & in a team setting
- Flexibility to work different shifts with the possibility of overtime, when needed
- High School diploma or equivalent; college course work preferred. Six months experience in a customer service or call center role preferred.
State Restrictions
You must live in one of the following states to apply for this position: KY, NM, TN, TX, VAApply for Position "Seasonal Customer Support Agent"
Resumes, Typing Test, Internet Speed Results
Use the button below to access the page where you can upload your resume, typing test results, and internet speed test results. Please note that you must complete a job application (refer to the Job Posting section above) before uploading these documents.
Equal Opportunity Employer/Veterans/Disabled
KECH is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. We are committed to creating an inclusive workplace where all employees feel welcome and respected.
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