Join KECH! We are a growing small business looking for the best and the brightest. We love what we do and that passion shows through every day at KECH. Please review our open positions for career opportunities.
KECH is always looking for highly qualified, talented candidates for customer service positions. If you are interested in applying to KECH, please complete our Job Application process. As new positions open, we will set up interviews with candidates who have completed their application and meet the qualifications for the open positions.
Job Application Process for KECH
To be considered for a position with KECH, applicants must meet the following minimum requirements:
- Reside in one of the approved hiring locations (this may differ based on the job position you are applying for)
- Submit a complete online application
- Complete all required pre-hire assessments as part of the application process (if required by the position)
- Upload an up-to-date resume
- Provide proof of completion from a recognized online typing test (to be uploaded with the application)
- Have a stable internet connection verified via an internet speed test submission (to be uploaded with the application)
- Meet the job’s basic qualifications, as outlined in the job description
Steps for Applying for a Position with KECH
Step 1: Review Job Postings
Carefully review our open job postings (see list below), as some positions have state residency restrictions. Ensure you are applying for a position for which you meet all qualifications.
Step 2: Complete the KECH Job Application
Submit a KECH Job Application for the desired position.
Step 3: Take Assessments Tests (if required)
Depending on the position, you may be required to complete three assessment tests.
Step 4: Upload Required Documents
Submit the following three (3) documents as part of your application:
- Your Resume
- Results of an Internet speed test
- Results of a Typing test
If your application is incomplete (i.e., missing a resume, typing test, etc) after 48 hours from its submission date, it will be automatically archived, making it not eligible for consideration.
Open Job Positions
- Evergreen - Call Center Customer Service Representative
Job Description/Requirements
Job description
Must have a passion for helping people!
Applications submitted to this posting may be retained and considered for current or future vacancies as business needs evolve.
KECH, Inc. is a HUBZone-certified, Woman Owned Small Business (WOSB) founded by leaders who bring knowledge and experience that span 45+ years of success in IT services, service desk, and contact center. KECH is committed to helping our clients achieve extraordinary customer service, one great interaction at a time. KECH is an equal-opportunity employer. Candidates must be able to attain a federal government clearance. Must be willing to work whatever shift that is assigned between the below hours of operation: Monday - Sunday: 8:00 AM - 12:00 AM
Responsibilities and Duties
- Provide superior customer service in a contact/call center environment through phone and other channels of correspondence.
- Handle questions and concerns with the highest degree of courtesy and professionalism.
- Communicate and provide accurate answers to resolve end-users' questions and concerns.
- Display empathy, have a passion for customer service excellence, and enjoy helping people.
- Use a tactful manner and ability to effectively deal with difficult situations.
- Maintain knowledge of systems/applications/products serviced by the contact center.
- Ability to follow strict work instructions and procedures.
- Adapt to continual changes to work instructions and procedures.
- Available for a flexible schedule during operation hours.
- Actively participate in training as required.
- Listen to performance feedback and integrate suggestions into your daily tasks.
- Demonstrate a strong attendance record and excellent work ethic.
Qualifications and Skills
- A minimum of 1 year of experience of customer service is required. 1 year in call center setting preferred.
- Effective listening & comprehension skills
- Ability to closely follow instructions
- Outstanding verbal & written communication skills
- Analytical & resourceful problem-solving skills
- Proper telephone etiquette
- High level of accuracy & attention to detail
- Computer literacy, technical aptitude & familiarity with basic office software systems
- Ability to work independently & in a team setting
- Flexibility to work different shifts with the possibility of overtime, when needed
Equal Opportunity Employer/Veterans/Disabled
KECH is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. We are committed to creating an inclusive workplace where all employees feel welcome and respected.
Benefits
VACATION: 2 weeks paid vacation after 1 year of service, 3 weeks after 5 years, and 4 weeks after 15 years.
HOLIDAYS: A minimum of ten paid holidays per year: New Year's Day, Martin Luther King Jr.'s Birthday, Washington's Birthday, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans' Day, Thanksgiving Day, and Christmas Day.
Weekly day range:
- Monday to Friday
- Weekend availability
Job Type: Full-time
Pay: $18.90 - $22.82 per hour
Expected hours: 40 per week
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
- Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Referral program
- Vision insurance
- Work from home
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Work Location: Remote, but must physically reside in Williamsburg, KY surrounding area or El Paso, TX
State Restrictions
You must live in one of the following states to apply for this position: KY, TN, TXApply for Position "Evergreen - Call Center Customer Service Representative" - Proposal & Content Development Manager
Job Description/Requirements
We are seeking a dynamic professional who can wear multiple hats—proposal management and writing, content development, pipeline support, and marketing—to help us scale and win new business. This position is remote, but may require occasional travel.
Key Responsibilities
- Proposal Management & Writing
- Lead and manage the full proposal lifecycle (RFP/RFI analysis, compliance, submission).
- Write and edit compelling proposals, white papers, and capability statements.
- Organize and maintain proposal content libraries and templates.
- Content Development
- Create marketing collateral, case studies, and thought leadership pieces.
- Develop persuasive content for RFIs and government capability statements.
- Pipeline Support
- Assist in managing the business development pipeline.
- Research and identify new government contracting opportunities.
- Coordinate with internal teams to gather technical and pricing inputs.
- Additional Duties
- Support branding and marketing initiatives.
- Maintain compliance with FAR and agency-specific requirements.
- Contribute to process improvements for proposal and BD operations.
Qualifications
- Bachelor’s degree in Business, Communications, Marketing, or related field.
- 3+ years of experience in proposal writing and management for government contracts.
- Strong understanding of GovCon procurement processes and compliance.
- Excellent writing, editing, and organizational skills.
- Proficiency in MS Office Suite and proposal tools (SharePoint, Adobe Acrobat).
- Preferred: Experience in contact center/helpdesk solutions.
- Ability to manage multiple priorities in a fast-paced environment.
Compensation and Benefits
· Salary Range of $90,000 to $110,000, salary may be negotiable commensurate with experience and proven track record
· Bonus Potential
· Medical, Vision, Dental, and supplemental insurance
· 401K with match, EAP, and training assistance
Why Join Us?
- Be part of a rapidly growing GovCon firm.
- Opportunity to shape BD and proposal strategy.
- Competitive salary, benefits, and growth potential.
To apply, please click the link to complete our application, and please upload your resume, including win rates, and any business growth achievements.
State Restrictions
You must live in one of the following states to apply for this position: AL, FL, KY, MI, NM, NC, PA, SC, TN, TX, VAApply for Position "Proposal & Content Development Manager"
Resumes, Typing Test, Internet Speed Results
Use the button below to access the page where you can upload your resume, typing test results, and internet speed test results. Please note that you must complete a job application (refer to the Job Posting section above) before uploading these documents.
Equal Opportunity Employer/Veterans/Disabled
KECH is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. We are committed to creating an inclusive workplace where all employees feel welcome and respected.
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